If you have any questions, the best thing you could do first is to read and search our FAQ section. If you can't find any that matches your problem, please do not hesitate to contact us.
- Q01: Do you produce a version of MP3 Audio Editor for the Mac?
- Q02: There is a file that I can use MP3 Audio Editor to play it, but it is not working when I try to edit it. What could be the problem?
- Q03: Can I edit the ID3 Tag information for the output files?
- Q04: Which formats can I use to edit?
- Q05: Can I remove the voice from a sound track, completely?
- Q06: Is it legal to download the online FLV video to my PC?
- Q07: Can I input audio files of different formats into the audio file merger without turning them into a certain format?
- Q08: Can all CD-ROM drives convert CD to WAV, MP3, or WMA?
- Q09: Why did I fail to extract and encode MP3 from Audio CD?
- Q10: What is VIDEO_TS?
- Q11: How do I create VIDEO_TS folder for video DVD burning?
- Q12: When I try to connect to the CDDB, nothing happens. What's wrong?
- Q13: What's the difference between CDDB and CD-Text?
- Q14: I just want to backup my DVD on my PC. What is the best choice of the output format for me to choose?
- Q15: What is the output presets?
- Q16: How long will it take to copy a DVD movie?
- Q17: The size of the output video is too large, why and how can I get it smaller?
- Q18: How long can Free Audio Recorder record?
- Q19: How do I put my recording back on a CD so I can play them in my CD player?
- Q20: While attempting to record audio but nothing is recorded. What could be the problem?
- Q21: How can I avoid noise in my recording?
- Q22: After I convert video files to AVI files, some of them files can't be played or I can only get the audio playback, why?
- Q23: I've finished the conversion to the iPod/iPhone/Apple TV; what do I need to do so that I can transfer the output files into my iPod?
- Q24: Is there some limitation to the format of the input?
- Q25: I'd like to adjust the order of the videos that I want to join. How should I do?
A: No. We do not develop Macintosh software at this time. Unfortunately, as we are not familiar with the Macintosh software market, we do not know of a similar solution to recommend for the Mac platform.
A: This is usually caused by the file's audio content using a codec that is not supported by the conversion module. Even though it plays properly in MP3 Audio Editor, the playback engine's supported codecs are different from that of the conversion module. You should ensure you're running the latest version of MP3 Audio Editor, if you're experiencing this problem, because we are always adding support for additional codecs as the software is updated.
A: If you select WMA and MP3 as output formats, you can edit the Tag information for the files.
A: MP3 Audio Editor supports the following
Waveform Audio (PCM Wave) Files (*.wav);
MPEG Audio (Various Layers) Files (*.mp3;*.mp2;*.mpeg);
Windows Media Audio Files (*.wma);
OGG Vorbis Audio Files (*.ogg);
CD Audio Tracks (*.cda);
VOX Dialogic ACPCM Files (*.vox);
RAW Audio Files (*.raw; *.pcm);
G.72x Audio Files (*.g721;*.g723;*.g726);
AU Unix Audio Files (*.au;*.snd);
AIFF Apple Audio Files (*.aif;*.aiff;*.aifc);
MPC Audio Files (*.mpc);
DSP Audio Files (*.dsp).
A: No, you cannot fully remove the voice from a track. Any program that promises to remove voices completely from a sound track will also remove any sound near the voice in the stereo spectrum.
A: Yes, it is legal. When you watch an online FLV video in flash from a website (like YouTube.com), the video will be automatically downloaded to the "Temporary Internet Files" folder of your hard disk. That means that the file is saved on your computer while you watch the video and there remains until you delete it. Our application does the same thing and it allows you to choose the download folder. However, the downloaded FLV files should be for individual use only. We suggest you not to convert any authorized material.
A: You don't have to convert the source files into a certain format. The audio file merger allows converting audio files of multiple formats at a time directly.
A: Although most current CD-ROM drives can convert digitally, only CD-ROM drives that support the Redbook audio format and have a reasonable level of seeking accuracy can convert tracks from CDs to disk in digital format. Many older CD-ROM drives and some new ones do not support this capability.
A: This may be caused by several reasons, like:
1) Your CD-ROM doesn't support audio data extraction. In this case, Magic Burning Toolbox can't work at present. You can try other applications which support analog access method if you can play your CD with the sound card. The default CD-ROM type was set incorrect and doesn't accord with your CD-ROM;
2) Some sectors of your CD were damaged. In order to keep perfect quality copies of the original music, Magic Burning Toolbox will stop extracting when meet error sectors and tried several times. You can clean your CD and try again.
A: VIDEO_TS, short for video transport stream, is one folder of most video DVDs. When you insert a video DVD into your computer, you can open the DVD and view the contents just like a folder on your hard drive. Most video DVDs have two folders in the root directory - AUDIO_TS and VIDEO_TS. The VIDEO_TS folder contains all the DVD's video data and playback information, including .VOB (video object) files, .IFO (information) files and .BUP (backup) files.
A: First, you have to create a folder named "VIDEO_TS" on your harddisk and then copy all the necessary files in this folder. Afterwards, burn the folder with Goodisc CD DVD Burner.
A: Please remember that you must be
connected to the Internet to take advantage of the CDDB.
If problems persist, there might be a temporary network problem with the CDDB itself or your ISP might be experiencing difficulties in establishing a connection with the CDDB.
A: CDDB, short for Compact Disc Database, is a licensed trademark of Gracenote, Inc. It is a database for software applications to look up audio CD (compact disc) information over the Internet. This is performed by a client who calculates a (nearly) unique disc ID and then queries the database. As a result, the client is able to display the artist name, CD title, track list and some additional information.
Q14: I just want to backup my DVD on my PC. What is the best choice of the output format for me to choose? I just want to play it on my PC and I would like to get the smallest size with better quality.
A: Generally speaking, we recommend AVI output by our program. The default codec for AVI in our program is DivX, which can provide better quality as well as smaller output size. If you just want to backup your DVD on your hard drive, you'd better select AVI.
A: The output preset is a set of output parameters used in conversion. All parameters have been setup well in advanced.
A: It is hard to answer it generally. The time depends on many elements such as the speed of the CPU, the drive ability, duration of the movie, output quality, the DVD disc itself and so on. Goodisc Movie DVD Copy shows an estimated "Time Remaining" when the conversion is processed.
A: The size of the output video is decided by the quality of it. If you want to get it smaller, please decrease the quality by selecting a preset with lower parameters such as Video Bitrate, Audio Bitrate, Sample Rate, etc. And of course, the shorter the time duration, the smaller the file size is.
A: Free Audio Recorder can consecutively record for as long as you like without interrupt.
A: Simply record the sound into WAV files. Almost all CD Burning software can burn WAV files as CD tracks. It is even more convenient if you use our Cool Burning Studio, as it can burn audio CD from WAV/MP3/WMA/OGG files.
A: In "Recording Mixer" dropdown list, choose the correct record source and make sure the recording volume is not muted.
A: You microphone is far more sensitive than your ears - try not to use excessively high recording volume. If you are recording from web radio station or media player software, it is strongly suggested that you quit all the programs that may unpredictably prompt a window & play a reminder sound, which could possibly ruin your recording.
A: There are many reasons can cause
this error. The most common reason is that the proper codec
can't be detected. Maybe the following information can give
you some help in downloading and installing AVI video codec.
Intel Indeo Video Codec and I263 Video Codec, download from http://support.intel.com/support/createshare/camerapack/CODINSTL.HTM
Microsoft MPEG-4 Video Codec (Version 1, 2, 3), these codecs are included in the Windows Media Tool, download it from http://www.microsoft.com/windows/windowsmedia/
DivX Codec, download it from http://www.divx.com/divx/
Aware Inc.'s Motion Wavelets Video Codec, download it from http://www.aware.com/telechoice/products/compression/motionwavelets.htm
A: Do you have iTunes installed? It is a must. Please download it from www.apple.com. The transferring job must be done by this tool.
A: Free Video Joiner allows you to join video files in nearly all popular video formats like AVI, MPEG, H.264, SWF, MOV, WMV, etc. for playback on popular devices like iPod, iPad, iPhone, PSP and so on.
A: After loading videos, please highlight the video you want to move and click "Move Up" or "Move Down" to move it to the ideal position. You can also directly drag it to the place you want.